Shipping Policy

SHIPPING POLICY

Thank you for shopping with Ravolintix. Below you will find everything you need to know about how and when your order reaches you.


DELIVERY AREA

We currently deliver to addresses within Germany only. Unfortunately, we are not able to ship to other countries at this time.


SHIPPING OPTIONS

You can choose between two shipping options at checkout:

Free Standard Shipping
Cost: free of charge
Delivery time: 4 to 5 business days

Insured Express Shipping
Cost: 2.95 EUR
Delivery time: 3 to 5 business days
Your parcel is insured during transport and is handled with priority.

All prices on our website include the statutory German value added tax (VAT). There are no additional customs fees or import duties, as all orders are delivered within Germany.


ORDER PROCESSING

We process orders on business days, Monday to Friday. Weekends and public holidays are not business days. Orders placed on a weekend or public holiday will be processed on the next business day.

The delivery times stated above begin once your order has been processed and handed over to the shipping carrier. In rare cases, for example during peak seasons, sales events or due to delays at the carrier, delivery may take a little longer. We will let you know if we expect a significant delay.


ORDER CONFIRMATION AND TRACKING

After placing your order, you will receive an order confirmation by email. As soon as your parcel has left our warehouse, we will send you a shipping confirmation with a tracking number so you can follow your delivery.


DELIVERY ADDRESS

Please make sure that your delivery address is complete and correct before completing your order. If you notice a mistake, contact us as soon as possible at info@ravolintix.com. Once your order has been shipped, we can no longer change the delivery address.

If a parcel cannot be delivered because of an incorrect address or because it was not collected from the post office or pick up point, it will be returned to us. In that case, we will contact you to arrange the next steps.


DAMAGED OR MISSING PARCELS

If your parcel arrives visibly damaged, please point this out to the delivery driver if possible and contact us at info@ravolintix.com with your order number and a photo of the damage. If your tracking shows that your parcel has been delivered but you have not received it, please let us know within a few days so we can investigate with the carrier.

Your statutory rights remain unaffected in all cases.


CONTACT

If you have any questions about shipping, we are happy to help.

Ravolintix
Adlerline Trade UG (haftungsbeschränkt)
Waltersdorfer Straße 82
12526 Berlin
Germany

Email: info@ravolintix.com
Phone: +49 159 08029524